Shipping Policy

RawOlogy Pet Food

Shipping & Delivery Policy

Effective Date: April 5, 2026

At a Glance

In-Store Pickup ✔ Local Delivery ✔ National / General Shipping ✘

1. Overview

At RawOlogy Pet Food, we are committed to delivering the freshest raw pet food to our customers while maintaining the highest standards of food safety and quality. Because our products are perishable and require careful temperature control, we do not offer standard national or general parcel shipping.

Instead, we offer two convenient fulfillment options designed to keep our products fresh and our service personal: in-store pickup and local delivery.

2. No General Shipping

RawOlogy Pet Food does not ship orders through national carriers such as UPS, FedEx, USPS, or similar parcel services. We do not currently offer shipping outside of our local service area.

This decision reflects our commitment to product freshness, food safety, and the integrity of our raw pet food recipes. Perishable raw food products require careful handling that cannot be reliably guaranteed through standard parcel shipping channels.

If you are located outside our local delivery area, we encourage you to visit us in store or contact us to inquire about future availability.

3. In-Store Pickup

Customers are welcome to place orders online and pick up their orders directly from our store. In-store pickup is available during regular business hours.

3.1 How to Place a Pickup Order

Visit our website at RawOlogypets.com to browse and place your order online
Select "In-Store Pickup" as your fulfillment option at checkout
You will receive a confirmation notification when your order is ready for pickup
Bring your order confirmation (digital or printed) when you come to collect your order

3.2 Pickup Readiness

We will prepare your order and notify you when it is ready. Orders are typically prepared within the timeframe communicated at the time of purchase. Please do not arrive to collect your order until you have received a ready notification to ensure your products are freshly prepared.

3.3 Order Hold Policy

Once your order is ready for pickup, we will hold it under appropriate refrigeration for up to 5 business days. If your order is not collected within this window, we reserve the right to restock or dispose of the order to maintain food safety standards. Please contact us as soon as possible if you are unable to collect your order within the designated timeframe.

3.4 Store Location and Hours

For our current store address and hours of operation, please visit our Contact Page at https://www.RawOlogypets.com/contact. Hours are subject to change on holidays and special occasions.

4. Local Delivery

RawOlogy Pet Food offers local delivery through trusted third-party delivery platforms and local courier services, including but not limited to Uber Eats, DoorDash, and similar on-demand delivery providers (collectively, "Delivery Partners").

4.1 Delivery Area

Local delivery is available within our designated delivery zone. Delivery availability, zones, and fees are determined by our Delivery Partners and may vary. Customers will be able to confirm delivery eligibility at the time of order placement on the applicable delivery platform.

4.2 How to Place a Delivery Order

Search for "RawOlogy Pet Food" on your preferred local delivery platform (e.g., Uber Eats, DoorDash)
Browse our available products and add items to your cart
Enter your delivery address to confirm eligibility and estimated delivery time
Complete your order through the delivery platform's checkout
Track your delivery in real time through the delivery platform's app or website

4.3 Delivery Timing

Delivery times are estimated and provided by our Delivery Partners. Actual delivery times may vary depending on demand, driver availability, weather, and distance. We recommend placing your delivery order with adequate lead time, especially for larger or customized orders.

4.4 Delivery Fees

Delivery fees, service charges, and any applicable tips are set and collected by our Delivery Partners and are separate from the product prices listed on our menu. RawOlogy Pet Food does not control or receive delivery fees charged by third-party platforms.

4.5 Contactless Delivery

Contactless delivery options may be available through our Delivery Partners. Please refer to the specific platform's settings and instructions to enable contactless drop-off.

5. Food Safety and Handling

Because our products are raw and perishable, proper handling upon receipt is essential. We ask all customers to follow these food safety guidelines:

Refrigerate or freeze your order immediately upon pickup or delivery
Do not leave raw pet food products at room temperature for more than two hours
Keep raw pet food separate from human food during storage and preparation
Follow any additional handling instructions included with your order

RawOlogy Pet Food is not responsible for product quality that is compromised due to improper handling or storage after pickup or delivery.

6. Order Issues, Missing Items, and Refunds

We take great pride in the quality and accuracy of every order. If you experience any of the following, please contact us promptly:

Incorrect items received
Missing items from your order
Product quality concerns identified at the time of pickup or delivery

For orders placed through a third-party Delivery Partner, please also report any delivery or order issues directly through that platform, as they handle fulfillment and may have their own resolution process.

For all concerns, you can reach us through our Contact Page at https://www.RawOlogypets.com/contact. We are committed to making things right.

7. Third-Party Delivery Platform Disclaimer

When you place an order through a third-party delivery platform such as Uber Eats or DoorDash, your transaction is subject to that platform's own terms of service, privacy policy, and fulfillment practices. RawOlogy Pet Food is not responsible for delays, errors, or issues caused by third-party Delivery Partners once an order has been handed off for delivery.

We encourage you to review the terms and policies of your chosen delivery platform prior to placing an order.

8. Governing Law and Jurisdiction

This Shipping & Delivery Policy is governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from our fulfillment practices shall be subject to the exclusive jurisdiction of the state or federal courts located in Florida.

9. Updates to This Policy

We may update this Shipping & Delivery Policy from time to time as our services evolve. Changes will be reflected by updating the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about pickup, local delivery, or any aspect of your order, please visit our Contact Page:

RawOlogy Pet Food

Website: RawOlogypets.com

Contact Page: https://www.RawOlogypets.com/contact