Privacy Policy

RawOlogy Pet Food

Effective Date: April 5, 2026

1. Introduction

RawOlogy Pet Food ("RawOlogy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at RawOlogypets.com (the "Site"), place an order, subscribe to our services, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy. If you do not agree, please discontinue use of our Site and services.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Site.

2.1 Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Mailing and shipping address
Phone number
Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
Pet information, such as your pet's name, species, breed, age, weight, and dietary needs
Communications you send to us, including customer service inquiries

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical and usage information, including:

IP address and general location information
Browser type, version, and language settings
Device type and operating system
Pages visited, links clicked, and time spent on the Site
Referring and exit URLs
Cookie identifiers and similar tracking data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze traffic, and support marketing efforts. You can control cookie preferences through your browser settings, though disabling cookies may affect certain Site functionality.

Types of cookies we use:

Essential cookies – required for the Site to function properly
Analytical/performance cookies – help us understand how visitors use the Site
Functionality cookies – remember your preferences and settings
Targeting/advertising cookies – used to deliver relevant advertisements

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders and subscriptions
To create and manage your account
To personalize product recommendations based on your pet's profile
To communicate with you about your orders, account, and our services
To send you promotional emails and marketing communications (where you have opted in)
To improve our website, products, and customer experience
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations and enforce our Terms of Service
To respond to your questions, comments, and customer service requests

4. How We Share Your Information

RawOlogy Pet Food does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party vendors who assist in operating our business. These providers are contractually obligated to use your information only as necessary to perform services on our behalf, including:

Payment processors (e.g., credit card and payment gateway services)
Shipping and fulfillment partners
Email and marketing service platforms
Customer relationship management (CRM) software
Website analytics providers

4.2 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes
Protect the rights, property, or safety of RawOlogy, our customers, or others
Detect and prevent fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights with respect to your personal information:

Access – You may request a copy of the personal information we hold about you.
Correction – You may request that we correct inaccurate or incomplete information.
Deletion – You may request that we delete your personal information, subject to certain exceptions.
Opt-Out of Marketing – You may unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email or by contacting us directly.
Data Portability – Where applicable, you may request that we provide your data in a structured, machine-readable format.
Restriction – You may request that we restrict processing of your data under certain circumstances.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. As noted above, we do not sell personal information.

To submit a request, please contact us via our Contact Page listed in Section 13. We will not discriminate against you for exercising your privacy rights.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without parental consent, we will promptly delete it. If you believe we may have information about a child under 13, please contact us at https://www.RawOlogypets.com/contact.

9. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment transactions are encrypted via Secure Socket Layer (SSL) technology.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites or services. This Privacy Policy applies solely to information collected by RawOlogy. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices.

11. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising out of or related to it or your use of our Site or services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or related to this Privacy Policy shall be brought exclusively in the state or federal courts located in Florida, and you hereby consent to the personal jurisdiction and venue of such courts.

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, providing additional notice (such as via email or a banner on our Site).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through our Contact Page:

RawOlogy Pet Food

Website: RawOlogypets.com

Contact Page: https://www.RawOlogypets.com/contact